Terms and Conditions of Sale (CGV)

Welcome to Ordalie's terms and conditions of sale. This document (the " CGV ") is a contract framing the conditions of sale of the services offered through the site accessible at URL https://ordalie.com (the " Site ").

It is concluded between the company Ordalie SAS, with a capital of €2,000.00, registered with the RCS of Paris under the number 953 262 508, whose registered office is located at 60 RUE FRANÇOIS IER, 75008 PARIS, which operates the Site (" Ordalie" and its derivatives), and you, the person who has accepted these T&Cs (" you " and its derivatives).

These GTC apply in addition to the GTC, which govern general browsing on the Site. Your use of the Site is therefore subject to the entirety formed by the GCU and these GTC.

These general terms and conditions came into force on February 1, 2024 for all new registrations from that date, on February 1, 2024 for people who had a Subscription previously.

1. Acceptance of the T&C

The T&C govern your subscription to the Site and use of the services we offer through it (the " Services ").

The benefit of the Services is reserved for persons with full legal capacity to commit themselves or justifying, where applicable, a written and valid authorization from their legal representative.

The Parties:

recognize that the Contract is concluded in the form of an electronic writing, in accordance with the provisions of Article 1366 of the Civil Code, and validated by acceptance of the dedicated checkbox when creating the Account or, where applicable, signed electronically using a reliable identification process
guaranteeing the link between each signature and the Contract to which they are attached, in accordance with the provisions of article 1367 of the French Civil Code;
recognize that the Contract has the same probative force as a written document on paper in accordance with article 1366 of the French Civil Code and that it may be validly invoked against them.

2. Services

2.1. Unless otherwise specified in the T&C or order form, the Ordalie Subscription includes all of the following Services:

The AI assistant:
The search engine:
Intelligent document generation:
Ordalie support: This includes two services dedicated to helping you get the most out of our Services :

2.2. To access the Services, you must create an account (a " Account "), read and accept these GTC and TOS. Some features are accessible without subscription, while others require you to take out a subscription or be part of an organization that has taken out an access license for you (a " Subscription "). Access to certain Services is further subject to other conditions detailed below.

2.3. The Services evolve regularly and are constantly improved and corrected by Ordalie, which regularly develops new features. We will notify you fifteen (15) days in advance in the event of the deletion or major modification of a Service described above. New features may be subject to pricing as part of additional options subject to your agreement.

2.4. Our Services are standardized and are not subject to specific developments. Consequently, we cannot guarantee that they will meet your exact needs and expectations. We are at your disposal to provide you with any additional information you may require before choosing to use our solutions.

2.5. Ordalie may offer services in other languages and to other countries, in particular through other websites. The Subscription purchased only gives access to the Services listed above provided on the Site.

3. Registration and Account

3.1. The creation of an Account requires the communication of certain information, collected and retained according to the terms detailed in our Privacy Policy.

As the information communicated is used in particular for billing our Services, you undertake to provide us with accurate and truthful information, and to keep it up to date via your Account administration page. You can access your account administration area at any time by going to https://ordalie.com/settings. Registration under a false name, identity theft and registration with false contact details, generic contact details ("[email protected]") or with a false professional status are strictly prohibited. We reserve the right to suspend your Account and access to the Services without compensation or refund if you are found to be in breach of these rules. Accounts offered without subscription may be suspended at any time.

3.2. Your Account is exclusively nominative, personal and individual, in particular to guarantee the relevance and personalization of our Services. Indeed, the Legal Watch and Monitoring Services can only function correctly in the case of purely individual use. Consequently, you undertake to create only one Account, to use the Services exclusively on a personal basis and never to allow a third party to use them in your place or on your behalf, unless you assume full responsibility for doing so. We reserve the right to suspend your Account and access to the Services without compensation or refund in the event of non-compliance with this rule, established in particular in view of abnormally high use of our Services or actions performed with the Account from several different terminals in a very short period of time.

3.3. Similarly, you are responsible for maintaining the confidentiality of your login credentials. You must contact us immediately if you notice that your Account has been used without your knowledge, in which case we are free to take any appropriate measures to restore the integrity of your Account. Any use of your Account following identification shall be deemed to emanate from you and shall be your responsibility, unless you have previously notified us of a potential connection anomaly.

4. Types of Subscription and Contract Term

We offer two different types of Subscription, depending on the number of people involved. Services are subject to invoices, which are communicated to you in the "My account" tab on the Site or by email.

Monthly and Annual Subscriptions can be taken out directly online or are subject to an order form; Team Subscriptions are systematically subject to an order form.

4.1. Individuals or self-employed professionals

If you are an individual or work in a one-person structure, you can subscribe to:

a monthly subscription tacitly renewable for one-month periods (a "Monthly Subscription"), or
an annual subscription tacitly renewable for periods of one year (a "Annual Subscription"). The Annual Subscription may be taken out for a longer period, in which case it is tacitly renewed for that same period.

4.2. Other cases

4.2.1. Team Subscription is taken out by the Organization for a specified number of natural persons, each of whom must create a purely individual and personal Account (the " Users "). Organizations are granted administrator access to allocate subscribed licenses to selected Users.

4.2.2. Negotiation of commitment terms is possible with the sales department, which can be reached by telephone (+33 6 98 62 90 32) or email ([email protected]). In all cases, Team Subscriptions are subject to an order form to be completed and returned signed by the Organization. The order form specifies the agreed price and any special conditions negotiated by the parties. Any deviations from the GCS granted are valid only for the initial term of the commitment.

4.2.3. The order form refers to these GCS, whose provisions govern the relationship between Ordalie and the Organization. Users must furthermore accept and abide by the TOU and GTC upon their first connection, the latter remaining individually applicable to each User, it being specified that only the Organization is liable for payment obligations for its Users.

5. Prices and Terms of Payment

5.1. Price

Access to the Services is subject to the subscription of a Subscription, for which the applicable price (monthly, annual or team) is that shown on Ordalie's website, or as indicated in the quotation sent by Ordalie to the Subscriber or the Organization.

We reserve the right, at our sole discretion, to offer promotional offers or price reductions. These discounts are valid only for the duration of the initial contract.

We also reserve the right to revise the price. We will inform you of any changes by e-mail at least fifteen (15) days before the new rates come into effect.

These new rates only apply to the renewal of your Subscription: the following month for Monthly Subscriptions, the following year for Annual Subscriptions or Team Subscriptions. You are free to cancel your Subscription, which will continue to run until its term and will not be renewed, if you do not accept the rate change. Otherwise, you are deemed to have accepted the new rates. VAT of 20% is included in the prices indicated (incl. VAT).

5.2. Payment terms

The total price of each Subscription is paid at the beginning of the Subscription or renewed period, unless otherwise specified on the order form.

Payment is made by direct debit using the credit card number provided or by SEPA direct debit, depending on the payment method chosen.

The direct debit is implemented by one of our secure payment service providers, who alone retains your payment details: we do not retain any bank details.

You guarantee that you have the necessary funds and authorizations to use the chosen method of payment. You undertake to take the necessary steps to ensure that the automatic debiting of the price of the Services can be carried out and to inform the Ordalie sales department of any change in the information communicated at the time of your subscription request, in particular billing details, bank references or bank card number.

5.3. Delays and incidents of payment

We inform you that any delay or incident of payment of all or part of a sum due automatically entails, without prior formal notice and without prejudice to other actions we may take :

immediate suspension of access to the Services until full payment of all sums due;

6. Termination of Subscription

6.1. Termination by you or your administrator

6.1.1. Monthly and Annual Subscriptions can be cancelled at any time directly online in your customer area.

6.1.2. Team Subscriptions may be terminated by request sent by email to your usual sales contact or to [email protected], or by registered letter with acknowledgement of receipt.

6.1.3. Termination entails no penalty and does not give rise to reimbursement of the current period, which runs until its term.

6.1.4. If you are a consumer, we remind you that, in accordance with articles L. 221-21 et seq. of the French Consumer Code, the right of withdrawal cannot be exercised for the supply of digital content not provided on a tangible medium, the performance of which has begun after express prior agreement, materialized at the time of your payment for the Services.

6.2. Termination by Ordalie

Ordalie reserves the right to terminate any Subscription without notice, without reimbursement of sums paid and by any means in the event of non-compliance with the GCU or the GTC (and in particular their articles 3 and 4) not rectified following two infringement notifications (including by email). In such cases, termination is effective upon receipt of the termination notice.

Ordalie also reserves the right to suspend the Team Subscription subscribed to by an Organization in the event of repeated and persistent Account sharing following two infringement notifications (including by email). Services will be re-established following a commercial negotiation to equip the members of the Organization requiring a Subscription, or upon a formal undertaking by the Organization's representative to comply with these GCU and GTC. Ordalie may terminate the Team Subscription immediately, without notice and without reimbursement of sums paid, in the event of repeated sharing following such a commitment.

Ordalie may choose to refuse tacit renewal of a Subscription, in particular in the event of an unbalanced commercial relationship, in which case Ordalie shall notify its intention no later than one month before the expiry of the current period.

7. Obligations d'Ordalie

7.1. Commitment to confidentiality

Ordalie irrevocably undertakes, except in the event of legal obligation or injunction by the judicial authority, to respect the strictly confidential nature of the data generated by your use of its services. Ordalie prohibits itself and its employees from using, allowing the use of or revealing to anyone, directly or indirectly, in any form whatsoever, the content of this data. Ordalie acknowledges that any breach of this undertaking may result in its liability.

7.2. Insurance

Ordalie undertakes to take out professional liability insurance and any insurance policy of a nature to guarantee all risks relating to its activity with any insurance company of its choice.

8. Your other obligations

Access to the Services is subject to acceptance of the undertakings listed below, which are in addition to the obligations arising from the other clauses of the TOU and the T&C.

8.1. Compliance with applicable laws

You agree to comply with applicable laws and regulations and not to infringe the rights of third parties or public order. In particular, you are solely responsible for complying with all formalities and payments of contributions, taxes or duties of any kind that may be incumbent on you in connection with your use of the Services. In no event shall we be liable in this respect.

8.2. Limitations of the Services

You also agree to be aware of the limitations of the Services: you alone are responsible for your use of the Services and for choosing to subscribe to a Subscription. We cannot be held responsible if you find that the Services do not meet your needs. We inform you that use of the Services requires an Internet connection, and that the quality of the Services therefore depends directly on the quality of your connection, for which you alone are responsible.

8.3. Communication

You authorize us, for the duration of your Subscription and for all types of media, to use your corporate name, trade name and/or trademarks, solely as a commercial reference for marketing and/or advertising purposes.

9. Conditions specific to user documents

9.1. Security of your documents

We are committed to ensuring the confidentiality of transmitted documents. To this end, we implement technical and organizational measures that meet the highest level of state-of-the-art cybersecurity.

We store your documents on our servers until you choose to delete them. When you click on the delete button, we will immediately and permanently delete your document from our servers. We do not keep any copies or backups of these files after deletion. This commitment also extends to our partners who may be involved in the processing of your documents.

Our hosting providers are Scaleway, whose servers are located in France, and Microsoft Azure France for AI processing. Scaleway is ISO/IEC 27001, 27017, 27018 and 9001 certified, offering the highest guarantees of physical and software security [[https://www.scaleway.com/fr/](https://www.scaleway.com/fr)]. Azure France also complies with the most stringent security and compliance standards.

We have deployed systematic encryption of every file temporarily stored on our servers with the AES-256 algorithm, which corresponds to the highest state-of-the-art in encryption, and only allow secure HTTPS connections so that communications are themselves encrypted. We also guarantee that no unauthorized employee has access to the files, and that they are not passed on to any third party other than the secure subcontractors required for this service. During temporary storage, your documents are saved in individual folders to ensure that no confusion is possible, and all server access is logged.

9.3. Undertaking of confidentiality

Ordalie irrevocably undertakes, except in the event of a legal obligation or injunction from a judicial authority, to respect the strictly confidential nature of any document transmitted in the context of the use of Ordalie and the content of such documents. Ordalie shall refrain, and its employees shall refrain, from using, allowing to be used or revealing to anyone, directly or indirectly, in any form whatsoever, the content of documents transmitted on Ordalie. Ordalie acknowledges that it may be held liable for any breach of this undertaking.

As an exception to the above, Ordalie's full-time salaried developers working on functionalities related to the online posting of documents may only access files whose processing has resulted in an error, for the sole purpose of correcting this error. You may notify us of your refusal to correct errors and/or ask us to delete files by e-mail to [email protected] and/or by using the functions provided on the Site for this purpose. In all cases, use of the file is strictly limited to these authorized persons and to the correction of errors, and copies of files made for correction purposes are irretrievably destroyed 24 hours after the error occurs.

9.4. Personal data

If the documents you transmit to Ordalie contain personal data, you acknowledge that you are acting as a joint controller with Ordalie, in accordance with Article 26 of the RGPD: Ordalie determines the essential means of processing, and you determine the purposes.

As such, the Parties respectively undertake to comply with all the principles relating to the processing of personal data laid down in Article 5 of the RGPD.

You agree to be in charge of communicating to data subjects the information referred to in Articles 13 and 14 of the RGPD and acknowledge that you are the contact point for exercising their rights, in particular the right of deletion, as Ordalie does not have access to the content of your encrypted files. You may at any time request Ordalie's assistance in ensuring the effectiveness of the exercise of these rights at [email protected].

Documents are automatically deleted as soon as the analysis is carried out and are thus not kept beyond the time strictly necessary for the analysis.

Ordalie, for its part, is responsible for implementing appropriate technical and organizational measures for this processing in accordance with Article 32 of the RGPD. Ordalie is also required to comply with the obligations of Article 28 of the RGPD if it engages subcontractors, to conduct an impact assessment in accordance with Article 35 of the RGPD if necessary and to comply with the provisions of Chapter V of the RGPD in the event of the transfer of personal data outside the European Union. In the event of a data breach, Ordalie will notify you immediately so that you can inform the persons concerned and the competent authorities if necessary.

9.5. Ownership of content

Ordalie acquires no intellectual property rights over the files transmitted.

When you upload documents, Ordalie acts as a private host for the documents you upload and has no active role nor acquires any knowledge of the content you transmit. You are therefore solely responsible for your use of the platform and you undertake not to use this Service in a manner likely to infringe the rights of third parties.

The results generated by the Ordalie platform in response to your queries (analyses, summaries, documents produced, answers to questions and any other content created by our artificial intelligence systems) are attributed to you in full ownership. You have full exploitation rights on these results, including their reproduction, modification, distribution and commercial exploitation, without territorial or temporal restriction.

This attribution is granted subject to compliance with the present Terms and Conditions of Use and does not extend to the methods, processes and technologies underlying Ordalie which remain proprietary.

10. Updates

We reserve the right to modify, update or amend the GTC at any time. Any modification will be notified by any appropriate means fifteen (15) days before the new GTC come into force. Any browsing at the end of this period will be subject to the new GCS. For Team Subscriptions, notification is sent to the signatory of the order form. You may notify us during this period if you do not accept the new terms, in which case the present terms will continue to apply unchanged.

11. Dispute resolution

We are always willing to consider an amicable solution before taking legal action. In the event of legal action, the dispute will be subject to French law and to the jurisdiction of the Judicial Court of Paris, or, failing that, of the French court with territorial jurisdiction.

If you are an individual, you have the right to have free recourse to a consumer mediator, in accordance with the provisions of article L. 612-1 of the French Consumer Code. Given the nature of our services, you may in particular choose to have recourse to the Centre de Médiation et d'Arbitrage de Paris (CMAP) (Paris Mediation and Arbitration Centre); for further information on this subject, please consult the dedicated site accessible at the following address: https://www.cmap.fr/offre/un-consommateur/. You can find a list of all Consumer Mediators at the following link: https://www.economie.gouv.fr/mediation-conso/saisir-mediateur.